Return and Refund Policy
We accept return requests only when the product delivered is in defective/damaged condition or is different from the ordered product. However, an unboxing video and images of the received parcel must be mailed to us at silverdusthandmadejewelry@gmail.com within 24 hours on receipt of parcel. A verification of the complaint will be done and accordingly a return pickup will be initiated. The product should be packed in original packaging with the label intact. A refund will be provided to the given details on receipt of the parcel in proper condition excluding the shipping charges . We do not have any replacement policy.
Return Exceptions
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Return reasons like the product is heavy or long or big or small are not accepted, as we mention all the product details in the description of the product and also clear pictures are available for the reference.
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Colour or design variation- Colour variation can occur due to different display of the device on which the product is viewed. All our products are handcrafted, so there are chances of little difference in design from the picture uploaded.
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Stones or small embellishments coming out during transit will not be considered as a defect, since it can be easily fixed back at your end. We will be guiding you for the same. Kindly contact us on silverdusthandmadejewelry@gmail.com or drop a text on our Instagram page
Cancellation Policy
The customer has no provision to cancel the order after payment made. However, a refund/replacement will be provided to the customer as per the Return and Refund Policy